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Adobe Experience manager

Making Help More Human, and other discussions

Apr 7, 2007 • podcasts

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Duration: 35 min.

In this episode of Tech Writer Voices, Heidi and I talk about a number of cool trends in the technical writing world, particularly the need to make help more human by adopting conversational tones and addressing the angry/frantic state of the user.

A few of the topics we cover include the following:

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About Tech Writer Voices

Tech Writer Voices is a podcast specifically for technical communicators. The weekly show features interviews, conversations, tips, and other information for those who write help content.

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About Tom Johnson

Tom Johnson

I'm a technical writer based in the California San Francisco Bay area. In this blog, I write about topics related to technical communication — Swagger, agile, trends, learning, plain language, quick reference guides, tech comm careers, academics, and more. I'm interested in simplifying complexity, API documentation, visual communication, information architecture and findability, and more. If you're a technical writer of any kind (progressional, transitioning, student), be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.