Making Help More Human, and other discussions
Download the MP3 file
Duration: 35 min.
In this episode of Tech Writer Voices, Heidi and I talk about a number of cool trends in the technical writing world, particularly the need to make help more human by adopting conversational tones and addressing the angry/frantic state of the user.
A few of the topics we cover include the following:
- Kathy Sierra's keynote at the South by Southwest conference
- How to make help more human
- The state of mind of our users
- Where to put FAQs
- Live blogging from the Writers UA conference
- Team blogs and the importance of voice
- South by Southwest podcast archive
- Twitter trends
- 9 Lessons for Would-be bloggers
- Overcoming the fear of blogging
- Believing you have something valuable to say
- How having a focus for your blog gives you something to say
- Heidi's trail metaphor for blogging
- Keeping actions on a page grouped together, notes from a SIGCHI meeting
- Apple TV
- The paradox of choice
- How to sell the most jam in a supermarket
- Cognitive dissonance and the multitude of choices
- Applied Software Project Management by Andrew Stelman and Jennifer Green
- Authoritative sources for education
- Music from Podshow
About Tech Writer Voices
Tech Writer Voices is a podcast specifically for technical communicators. The weekly show features interviews, conversations, tips, and other information for those who write help content.
I'd Rather Be Writing Newsletter
Get new posts delivered straight to your inbox.
About Tom Johnson
I'm a technical writer based in the California San Francisco Bay area. In this blog, I write about topics related to technical communication — Swagger, agile, trends, learning, plain language, quick reference guides, tech comm careers, academics, and more. I'm interested in simplifying complexity, API documentation, visual communication, information architecture and findability, and more. If you're a technical writer of any kind (progressional, transitioning, student), be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.