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STC Conference: Whitney Quesenbery on the Five E's of Usability

May 19, 2007 • podcasts

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Duration: 6 min.

Whitney is one of the authors of Content and Complexity: Information Design in Technical Communication. Whitney explains the five E's — a simple way to talk about product usability. The five E's are efficient, effective, engaging, error-tolerant, and easy to learn. She elaborates on what it means for a product to be engaging/satisfying. Whitney also explains the importance of personas, which she has written about in the Personas Lifecycle by Tamara Adline and John Pruit. Whitney says stories are essential to personas. Visit Whitney's site here for more info on herself and the 5 E's: http://wqusability.com/


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About Tom Johnson

Tom Johnson

I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include technical writing, authoring and publishing tools, API documentation, tech comm trends, visual communication, technical writing career advice, information architecture and findability, developer documentation, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here.