The most pressing idea I took away from STC Leadership day is that associations are on a downward spiral and must innovate in new ways to provide value members want. From 2000 to 2007, membership in the Society for Technical Communication (STC) dropped from 20,000 to 14,000 members. This is not unique to the STC, but is a trend for all associations that don't offer an industry standard certification as their main value. Average retention of new members is around 75%.
Susan Burton encouraged chapter leaders to do what's right for their chapters. We shouldn't worry about trying to meet requirements of community achievement awards if those requirements don't meet the needs or serve the interests of our members.
Tonight I called the First Coast chapter to finalize a matter, and I learned their chapter pretty much disintegrated. The former president told me they just couldn't get participation. Only three people were doing anything; the rest weren't coming to the meetings. Of the 150 members in our Suncoast chapter, average meeting attendance is around 20. For the Atlanta chapter in Georgia, which has 400+ members, average meeting attendance is about 45.
I recently polled our chapter members to ask what they perceived to be the greatest value/benefit of the STC. They said the main value is in jobs, magazines/journals, professional development, and networking. Click the graphic below to view the survey results.
We have to focus on what member's find valuable about an organization. I wish I had more insight here. I know we have to do what's right today, regardless of what worked in the past. It is less and less convenient to gather physically; on the other hand, members aren't gathering virtually with any more enthusiasm. Look at how they ranked podcasts: near last. Other options, like the tech pubs competition, didn't even make the survey results. And my chat session had four attendees.
Maybe the STC is too work-related. This is something Scott and Aaron from DMN Communications mentioned to me in Vancouver. Technical writing is a job that most people do only for pay. After work, they want to relax, enjoy life, escape the drudgery of click-this, select-that, and so on. Technical communication is not a passion; it's a paycheck. Hence the nonattendance and lack of participation in after-hours STC functions.
Do you have any tips for me? How can we put the life back into the STC? In our chapter? Is it a hopeless cause?
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I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include the following technical communication topics: Swagger, agile, trends, learning, plain language, quick reference guides, tech comm careers, and certificate programs. I'm interested in information design, API documentation, visual communication, information architecture and findability, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.