I wish all companies provided tech support like this

TechSmith (the creators of Camtasia Studio, SnagIt, and other tools) has the best free tech support I’ve ever seen. I submitted a question yesterday about reducing file size in Camtasia Studio, and today I received a screencast reply from one of the TechSmith staff. He wrote,

Thanks! Here’s a few answers to your questions:

http://screencast.com/t/QNIh41u4

I was blown away by the screencast reply. I bet the time it takes to create a short video and share it with Jing is probably less than it would take to write it out.

By the way, do you use Jing for anything like this? If so, I’m curious to know how you’re using it.

Madcap Flare Adobe Robohelp

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By Tom Johnson

I'm a technical writer working for the 41st Parameter in San Jose, California. I'm interested in topics related to technical writing, such as visual communication, API documentation, information architecture, web publishing, DITA, and more. If you're trying to keep up to date about the field of technical communication, subscribe to my blog. Email

One thought on “I wish all companies provided tech support like this

  1. Branson Computer Repair

    As a tech support professioanl, I know all too well the problems of trying to get good tech support these days. If any kind of problem arises that requires intervention or tech support from the manufacturer of a product, it usually results in endless hours of headache and frustration trying to deal with the situation. Especially now that most companies outsource their tech support services. Thanks for the post!

    Reply

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