I wish all companies provided tech support like this
TechSmith (the creators of Camtasia Studio, SnagIt, and other tools) has the best free tech support I've ever seen. I submitted a question yesterday about reducing file size in Camtasia Studio, and today I received a screencast reply from one of the TechSmith staff. He wrote,
Thanks! Here's a few answers to your questions:
I was blown away by the screencast reply. I bet the time it takes to create a short video and share it with Jing is probably less than it would take to write it out.
By the way, do you use Jing for anything like this? If so, I'm curious to know how you're using it.
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About Tom Johnson
I'm a technical writer based in the California San Francisco Bay area. In this blog, I write about topics related to technical communication — Swagger, agile, trends, learning, plain language, quick reference guides, tech comm careers, academics, and more. I'm interested in simplifying complexity, API documentation, visual communication, information architecture and findability, and more. If you're a technical writer of any kind (progressional, transitioning, student), be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.