I wish all companies provided tech support like this

TechSmith (the creators of Camtasia Studio, SnagIt, and other tools) has the best free tech support I’ve ever seen. I submitted a question yesterday about reducing file size in Camtasia Studio, and today I received a screencast reply from one of the TechSmith staff. He wrote,

Thanks! Here’s a few answers to your questions:

http://screencast.com/t/QNIh41u4

I was blown away by the screencast reply. I bet the time it takes to create a short video and share it with Jing is probably less than it would take to write it out.

By the way, do you use Jing for anything like this? If so, I’m curious to know how you’re using it.

Adobe RobohelpMadcap Flare

This entry was posted in general on by .

By Tom Johnson

I'm a technical writer working for The 41st Parameter in San Jose, California. I'm primarily interested in topics related to technical writing, such as visual communication (video tutorials, illustrations), findability (organization, information architecture), API documentation (code examples, programming), and web publishing (web platforms, interactivity) -- pretty much everything related to technical writing. If you're trying to keep up to date about the field of technical communication, subscribe to my blog either by RSS or by email. To learn more about me, see my About page. You can also contact me if you have questions.

One thought on “I wish all companies provided tech support like this

  1. Branson Computer Repair

    As a tech support professioanl, I know all too well the problems of trying to get good tech support these days. If any kind of problem arises that requires intervention or tech support from the manufacturer of a product, it usually results in endless hours of headache and frustration trying to deal with the situation. Especially now that most companies outsource their tech support services. Thanks for the post!

Comments are closed.