Adobe Robohelp

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Adobe Robohelp

I wish all companies provided tech support like this

Feb 6, 2008 • general

TechSmith (the creators of Camtasia Studio, SnagIt, and other tools) has the best free tech support I've ever seen. I submitted a question yesterday about reducing file size in Camtasia Studio, and today I received a screencast reply from one of the TechSmith staff. He wrote,

Thanks! Here's a few answers to your questions:

http://screencast.com/t/QNIh41u4

I was blown away by the screencast reply. I bet the time it takes to create a short video and share it with Jing is probably less than it would take to write it out.

By the way, do you use Jing for anything like this? If so, I'm curious to know how you're using it.


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About Tom Johnson

I'm a technical writer based in the San Francisco Bay area of California. Topics I write about on this blog include technical writing, authoring and publishing tools, API documentation, tech comm trends, visual communication, technical writing career advice, information architecture and findability, developer documentation, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here.