Duration: 30 min.
In this podcast, I talk with Theresa Putkey, a writer/usability consultant in Vancouver, about the largest project of her career. She explains how she approached a project that had upwards of 2,500 help topics, many of which consisted of duplicate content. She explains how she transitioned from RoboHelp to Flare, the advantages she found as well as her regrets, and how she configured the search to make it easy for users to find information.
Theresa recently presented a similar topic at Content Convergence and Integration, a conference in Vancouver. Her presentation was titled "SuperWoman, WonderWoman, UnderDog, and Leprechaun, with Flare: A case study in breaking down silos." You can view the slides from her presentation on SlideShare.
Topics covered in this podcast include the following:
MadCap Flare is the most versatile XML-based Help authoring tool on the market, with thousands of customers using MadCap products including Microsoft, Google, HP, GE, yahoo and the list goes on. Check out Flare version 3.1 and a host of other new tools at at madcapsoftware.com.
Adobe – The Technical Communication Suite software offers a complete solution for authoring, managing, and publishing interactive instructional information from technical documents and books to online help systems, knowledge bases, interactive training, and eLearning content in multiple formats and languages. Learn more here.
Intro music is Velveture by Ocean Alexander
Are you interested in learning more about self-hosted WordPress blog sites? If so, let me know by sending me an email ([email protected]). I'm planning to offer some training in the upcoming weeks. Training will cover everything from the basics, such as using posts, pages, categories, and tags, to PHP calls and CSS tweaks.
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I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include the following technical communication topics: Swagger, agile, trends, learning, plain language, quick reference guides, tech comm careers, and certificate programs. I'm interested in information design, API documentation, visual communication, information architecture and findability, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.