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New Site Policy About How I Respond to Questions

Jul 27, 2008 • blogging, general

I get a lot of questions from readers who stumble upon my blog while searching for answers to various things. I don't mind getting questions, but a lot of times I don't have good answers. I've decided to add a new question policy to my Contact page. The policy is as follows:

Note: If you ask me a question, I may choose to excerpt your question and post the response on my blog. When I do this, I'll always protect your identity with a fictional name. If you don't want me to respond to your question in a blog post, let me know. Posting responses via blog posts gives you a much larger audience to potentially respond to your question.

Most people are agreeable to this anyway, as long as I hide their identity. By posting the policy note before people submit questions, I can decrease the turnaround time, because I won't have to first reply with a request to post the response in a blog post.


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About Tom Johnson

I'm a technical writer based in the San Francisco Bay area of California. Topics I write about on this blog include technical writing, authoring and publishing tools, API documentation, tech comm trends, visual communication, technical writing career advice, information architecture and findability, developer documentation, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here.