Recently I switched from using the iRiver I bought two years ago to my wife's iPod Nano, which she only uses intermittently. I don't know why I used my iRiver for so long. The iPod is superior in every way, but mostly because it offers convenience. For example,
I have my BlackBerry clipped onto the left side of my belt and the iPod Nano clipped onto the right. Yes, it feels nerdy, but it's also extremely convenient. If I had to dig the iPod out of my backpack every time I wanted to listen to a podcast, or if I had to sit there every morning downloading podcasts, I'd be much less likely to listen. But by making podcasts extremely convenient, I plow through more episodes now than ever.
There's a lesson to learn here: Don't underestimate the importance of convenience. If you want to increase the usage of your help material, increase its convenience. Make your help context-sensitive. Provide a one-page quick reference guide. Give the user a search field that returns accurate results, etc. The long printed manual is going out of style not because it's ugly or long, but because it's inconvenient.
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I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include the following technical communication topics: Swagger, agile, trends, learning, plain language, quick reference guides, tech comm careers, and certificate programs. I'm interested in information design, API documentation, visual communication, information architecture and findability, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.