Comments on: 10 Ways to Gather Feedback from Users http://idratherbewriting.com/2008/10/17/10-ways-to-gather-feedback-from-users/ The Latest Trends in Technical Communication Mon, 13 Feb 2012 21:02:51 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Carol Szatkowski http://idratherbewriting.com/2008/10/17/10-ways-to-gather-feedback-from-users/comment-page-1/#comment-142604 Carol Szatkowski Wed, 29 Jul 2009 20:19:17 +0000 http://www.idratherbewriting.com/?p=2108#comment-142604 Tom, I just stumbled on this post so perfect for my audience of Documentation Managers in the Boston area, so I pointed to it on my blog. www.clearpnt.com I own a placement firm that specializes in Information design and development professionals. How to get user feedback is a hot topic and these tips are spot on. Thanks! Tom, I just stumbled on this post so perfect for my audience of Documentation Managers in the Boston area, so I pointed to it on my blog. http://www.clearpnt.com
I own a placement firm that specializes in Information design and development professionals. How to get user feedback is a hot topic and these tips are spot on. Thanks!

]]> By: gazete gölbaşı http://idratherbewriting.com/2008/10/17/10-ways-to-gather-feedback-from-users/comment-page-1/#comment-141717 gazete gölbaşı Fri, 26 Jun 2009 11:42:06 +0000 http://www.idratherbewriting.com/?p=2108#comment-141717 Thankyou for posting the top-ten list(s)-i have been covering the exact same material in a technical writing course focusing on document design Thankyou for posting the top-ten list(s)-i have been covering the exact same material in a technical writing course focusing on document design

]]> By: Sushant Paikaray http://idratherbewriting.com/2008/10/17/10-ways-to-gather-feedback-from-users/comment-page-1/#comment-135688 Sushant Paikaray Tue, 11 Nov 2008 10:35:49 +0000 http://www.idratherbewriting.com/?p=2108#comment-135688 Hi, The ten points you have mentioned are very useful for every technical writer. I have a question for you. I wonder whether all writers like me can use these points effectively or not while preparing help guide. My concern is that I am currently creating online help for a client and the client delivers this online help to its users or audiences. The client in fact makes the direct contact with the users, hence he receives the feedback directly from them. For me, it is really difficult to learn the real concerns and troubles of the users, leaving little scope for me to address their concerns. Any suggestion? Hi, The ten points you have mentioned are very useful for every technical writer. I have a question for you. I wonder whether all writers like me can use these points effectively or not while preparing help guide. My concern is that I am currently creating online help for a client and the client delivers this online help to its users or audiences. The client in fact makes the direct contact with the users, hence he receives the feedback directly from them. For me, it is really difficult to learn the real concerns and troubles of the users, leaving little scope for me to address their concerns. Any suggestion?

]]> By: Ryan http://idratherbewriting.com/2008/10/17/10-ways-to-gather-feedback-from-users/comment-page-1/#comment-135367 Ryan Wed, 22 Oct 2008 13:52:45 +0000 http://www.idratherbewriting.com/?p=2108#comment-135367 This is probably your best post yet. It provides concrete examples and code one can use to increase the usability of online help. Though, if I'm answering user questions at 9 pm I would want to be paid more! :) This is probably your best post yet. It provides concrete examples and code one can use to increase the usability of online help.

Though, if I’m answering user questions at 9 pm I would want to be paid more! :)

]]> By: Richard Rinyai http://idratherbewriting.com/2008/10/17/10-ways-to-gather-feedback-from-users/comment-page-1/#comment-135298 Richard Rinyai Sun, 19 Oct 2008 17:45:01 +0000 http://www.idratherbewriting.com/?p=2108#comment-135298 Hi, It's interesting how you mention point #1, as our IT department sends out an autoresponder e-mail to staff that had to ask for their help. This e-mail has a survey link, which allows the user to let the IT department know what they did right and where they can improve. Thanks, Richard Rinyai www.theprofessionalassistant.net Richard Rinyais last blog post..<a href="http://feeds.feedburner.com/~r/ProfessionalAssistant/~3/415604590/who-called-use-phone-call-log.html" rel="nofollow">Who Called? Use A Phone Call Log!</a> Hi,

It’s interesting how you mention point #1, as our IT department sends out an autoresponder e-mail to staff that had to ask for their help. This e-mail has a survey link, which allows the user to let the IT department know what they did right and where they can improve.

Thanks,

Richard Rinyai
http://www.theprofessionalassistant.net

Richard Rinyais last blog post..Who Called? Use A Phone Call Log!

]]> By: 10/18/2008 Writing Jobs and Links | PoeWar http://idratherbewriting.com/2008/10/17/10-ways-to-gather-feedback-from-users/comment-page-1/#comment-135292 10/18/2008 Writing Jobs and Links | PoeWar Sun, 19 Oct 2008 00:04:53 +0000 http://www.idratherbewriting.com/?p=2108#comment-135292 [...] 10 Ways to Gather Feedback from Users If you want to make money, you need to get feedback. [...] [...] 10 Ways to Gather Feedback from Users If you want to make money, you need to get feedback. [...]

]]> By: pete http://idratherbewriting.com/2008/10/17/10-ways-to-gather-feedback-from-users/comment-page-1/#comment-135271 pete Sat, 18 Oct 2008 05:10:15 +0000 http://www.idratherbewriting.com/?p=2108#comment-135271 Thankyou for posting the top-ten list(s)-i have been covering the exact same material in a technical writing course focusing on document design. Having these tips at my disposal caused me to sound much more articulate in class. I reviewed them on my pda 10 min before class started. Thanks again for boosting my confidence in an itimidating class. Thankyou for posting the top-ten list(s)-i have been covering the exact same material in a technical writing course focusing on document design. Having these tips at my disposal caused me to sound much more articulate in class. I reviewed them on my pda 10 min before class started. Thanks again for boosting my confidence in an itimidating class.

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