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    Archive for 2008

    Get Satisfaction – People-Powered Customer Service

    December 18th, 2008 | Posted in Uncategorized | 2 Comments »

    Get Satisfaction – People-Powered Customer Service Very cool site for reviewing/complaining/praising, etc. companies.

    Gryphon Mountain Journals » Blog Archive » More Than a Technical Writer

    December 18th, 2008 | Posted in Uncategorized | 1 Comment »

    More Than a Technical Writer | Gryphon Mountain Journals

    Funny video about knowing your users

    December 17th, 2008 | Posted in blog | 6 Comments »

    A friend of mine sent me a video that provides instructions for converting your TV signal from analog to digital.

    The Podfading Roller Coaster

    December 15th, 2008 | Posted in blog | 4 Comments »

    Podfading is a term used to describe podcasters who start regular podcasting shows, but then fade away — either quickly or gradually. Podfading is a regular theme in the podcasting world. For example, Benjamin Grundy of the Mysterious Universe podcast recently went into “deep space hibernation.” Brian Oberkirch used to podcast, but hasn’t published a new podcast for months. Even the host of the WordPress … more »

    Podcast: What Is the Technical Writer’s Role in Interface Design? Interview with Bogo Vatovec

    December 14th, 2008 | Posted in Podcasts | 2 Comments »

    [Audio clip: view full post to listen] Download MP3 (to download, right-click and select Save Target As) Duration: 38 min. In this podcast, I interview Bogo Vatovec, an expert in change management, user experience, and knowledge engineering, about the technical writer’s role in interface design. Specifically, we cover the following in the podcast:

    WordPress 2.7 Released – XML-RPC and AtomPub Changes || Joseph Scott

    December 12th, 2008 | Posted in Uncategorized | 1 Comment »

    WordPress 2.7 Released – XML-RPC and AtomPub Changes || Joseph Scott What if, instead of writing a page of release notes for the next version of your software, you created a cool video set to jazz like this?

    scottberkun.com » Book review: Walden, by Thoreau

    December 12th, 2008 | Posted in Uncategorized | Comments Off

    scottberkun.com » Book review: Walden, by Thoreau

    Top 10 List of People to Unfollow on Twitter | Shannon Whitley

    December 11th, 2008 | Posted in Uncategorized | Comments Off

    Top 10 List of People to Unfollow on Twitter | Shannon Whitley. (Thanks to Ellis Pratt for the link.)

    E-learning voice over demos and voice talent profiles|E-LearningVoices.com

    December 11th, 2008 | Posted in Uncategorized | 1 Comment »

    E-learning voice over demos and voice talent profiles|E-LearningVoices.com. This site has great examples of professional voiceovers with e-learning and training content. Can you make your voice sound like this?

    One Man Writes: Revisiting the basics

    December 11th, 2008 | Posted in Uncategorized | Comments Off

    One Man Writes: Revisiting the basics Gordon McLean reminds us of the importance of putting users first.

    When Trust Becomes a Characteristic Flaw in a Project

    December 11th, 2008 | Posted in blog | 4 Comments »

    In tech comm, you often have three layers of clients: (1) the project manager, (2) the business department sponsoring the project, and (3) the actual end users who will be using the system you’re developing. In most places I’ve worked, the project manager (PM) has been wary of me interacting with people beyond level one. The PMs usually see it as their job (or the … more »

    Twitter Hashtags and Virtual Gatherings

    December 10th, 2008 | Posted in blog | Comments Off

    I occasionally write for LDS Tech, a blog/forum site for the LDS Church’s IT department, where I work. My latest article is titled “Twitter and LDS General Conference.” Here’s an excerpt: When participants add hashtags to their tweets, such as #ldsconf, Twitter enables a community of people to gather virtually during an event. Through the hashtag, you can connect to a community of all other … more »

    Generations Change, But Help Formats Remain the Same?

    December 9th, 2008 | Posted in blog | 11 Comments »

    Today should have been a day of great excitement, almost like a coronation. Having struggled with a 175 page user manual for several months, I finally finished a first draft. Today I met with the client, alongside the senior project manager, the project manager, and a few others to present the sacred document, with the words “Reference Manual” on the front. I say it should … more »

    THE CONTENT POOL: Move over DITA – Chaos is coming!

    December 8th, 2008 | Posted in Uncategorized | Comments Off

    THE CONTENT POOL: Move over DITA – Chaos is coming!

    Helpful Little Tips for Life

    December 7th, 2008 | Posted in blog | 6 Comments »

    Today I bring you a random compilation of helpful little tips — for work, for home, or for dealing with kids, etc. — that I’ve learned in life. If you’re tired at work, rotate tasks on the half hour to stay productive. If you want to save money on toys, take your kids to a thrift store and let each child choose his or her … more »



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