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Length: 30 min.
In this podcast, I talk with Mike Hughes, second vice president of the STC, about his latest UXMatters article, "Straight Talk: Surviving Tough Times as a User Assistance Writer." We talk about how to make help more valuable, more worthwhile and user-focused, so you don't lose your job when companies begin laying off employees based on lack of value.
Here are a few other topics we cover in this podcast:
Mike is a seasoned technical communicator with 20 plus years of experience. He currently works for IBM Internet Security Systems as a user assistance architect. He holds a PhD in Instructional Technology from the University of Georgia and a Masters in Technical and Professional Communication from Southern Polytechnic State University. Mike also contributes regular columns to UX Matters and writes a blog at http://user-assistance.blogspot.com.
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I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include the following technical communication topics: Swagger, agile, trends, learning, plain language, quick reference guides, tech comm careers, and certificate programs. I'm interested in information design, API documentation, visual communication, information architecture and findability, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.