Clever Hamster: UA2009: Embedded user assistance (help in context)
April 9th, 2009 | Posted in Uncategorized 1 Comment »
Clever Hamster: UA2009: Embedded user assistance (help in context).
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Tags: documentation usability, Notes
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I’ve wrestled w/ sw dev staff about this for years. I feel this is mostly an issue about how the UI is conceived. Most apps don’t capture enough context from the user during first/early use about the user’s goals. Having more of this context allows the app to more explicitly guide the user to make sure he/she is “making progress” in using the app. The app should also be smart enough to recognize when a user is no longer a neophyte and to offer appropriate level of guidance when needed by the user.