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Adobe FrameMaker

Tip for Usability in Context-Sensitive Help

Jul 30, 2009 • general

Theresa Putkey explains how to make context-sensitive help more usable. Don't just present a single task to the user that relates to the page the user is on, but rather present a variety of topics spanning the how, when, why, and other related issues for the page.

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About Tom Johnson

Tom Johnson

I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include the following technical communication topics: Swagger, agile, trends, learning, plain language, quick reference guides, tech comm careers, and certificate programs. I'm interested in information design, API documentation, visual communication, information architecture and findability, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.