Podcast with Anne Gentle about her Conversation and Community book

[amazon-product align="right"]0982219113[/amazon-product]

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Length: 40 min.

As a follow-up to my review of Anne Gentle’s book, [amazon-product type="text" text="Conversation and Community: The Social Web for Documentation"]0982219113[/amazon-product], I also interviewed her for a podcast. Now you can listen to Anne talk about some of the concepts in her book in a more personal way through the headphones of your iPod. In this 40 minute podcast, we cover questions such as the following:

  • What’s the first step in connecting with your users?
  • Why are wikis used more internally than externally?
  • How can you build trust with users?
  • What’s the 90-9-1 percent rule and how can you change the 1 percent part?
  • What three steps can you follow for any strategy with social media?
  • What is “read wear” and how can you make that content more visible?
  • What happens when you break the listen-participate-share-then-lead model?
  • How can you use Twitter into your documentation strategy?
  • What mindset is antithetical to building conversations and communities with your users?

Additional Resources

To contact Anne, see the contact button on her blog, Just Write Click.

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This entry was posted in podcasts, web 2.0, wikis on by .

By Tom Johnson

I'm a technical writer working for a gamification company called Badgeville in the Silicon Valley area in California. I'm primarily interested in topics related to technical writing, such as visual communication (video tutorials, illustrations), findability (organization, information architecture), content development (DITA, testing), API documentation (code examples, programming), web publishing (web platforms, Web design) -- pretty much everything related to technical writing. If you're trying to keep up to date about the field of technical communication, subscribe to my blog either by RSS or by email. To learn more about me, see my About page. You can also contact me if you have questions.

5 thoughts on “Podcast with Anne Gentle about her Conversation and Community book

  1. Anne Gentle

    Thanks again for recording this podcast and asking good questions as always. I appreciate the opportunity to give the book a conversational voice with a podcast episode about the book.

    I dug up the blog entry where I got to talk to customers at a user forum and took a picture of two brothers. It’s http://talk.bmc.com/blogs/blog-gentle/anne-gentle/forum-photos. It seemed so unusual at the time. Maybe it’s not so strange to think of two guys working in IT in the same town at two different companies using the same products, but it seemed like a one-in-a-few-thousand occurrence to me. :)

    1. Tom

      Anne, it was fun to talk with you about the book. Reading is one thing, but then following it up with a one-to-one conversation is even better. Do you have a second book you’re working on?

      1. Anne Gentle

        I definitely want to keep updates ongoing with the Conversation and Community book, but I’m also interested in what happens next for our field. Is it the emergence of Agile development practices? I’m an embedded writer on an Agile team now and it’s a new way of working. Content strategy seems to be coming into its own as well. I’m interested in new job titles it brings like Content Curator (Demand Media, parent to pluck.com, has two people in these roles) and Chief Content Officer (PBS has one, NPR may have one also). I am exploring where this book takes me as well – there could be a workbook or a course to spin off from it.

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