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Adobe Robohelp

Podcast with Anne Gentle about her Conversation and Community book

Aug 26, 2009 • podcasts, web-design, wikis

[amazon-product align="right"]0982219113[/amazon-product]

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Length: 40 min.

As a follow-up to my review of Anne Gentle's book, [amazon-product type="text" text="Conversation and Community: The Social Web for Documentation"]0982219113[/amazon-product], I also interviewed her for a podcast. Now you can listen to Anne talk about some of the concepts in her book in a more personal way through the headphones of your iPod. In this 40 minute podcast, we cover questions such as the following:

  • What's the first step in connecting with your users?
  • Why are wikis used more internally than externally?
  • How can you build trust with users?
  • What's the 90-9-1 percent rule and how can you change the 1 percent part?
  • What three steps can you follow for any strategy with social media?
  • What is "read wear" and how can you make that content more visible?
  • What happens when you break the listen-participate-share-then-lead model?
  • How can you use Twitter into your documentation strategy?
  • What mindset is antithetical to building conversations and communities with your users?

Additional Resources

To contact Anne, see the contact button on her blog, Just Write Click.

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About Tom Johnson

Tom Johnson

I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include technical writing, authoring and publishing tools, API documentation, tech comm trends, visual communication, technical writing career advice, information architecture and findability, developer documentation, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here.