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Examples of Help Systems that Provide Users with Multiple Entry Points?

May 13, 2011 • findability

In my Organizing Content series, I've been exploring the idea of adding metadata to help topics so you can sort them into different arrangements for different audiences. For example, you could add metadata tags such as "popular" or a specific role or a business goal and then provide entry points that arrange topics based on that metadata.

Since I'm presenting on this topic at the Summit, it would be nice to have a few examples of help systems that actually implement this idea. :) Despite my asking around, I can find none. I have a small system I'm creating for one of my projects, but it would be nice to point to a larger trend. Anyone have any examples of help systems with different entry points?

Any examples of a help system that provides users with many different entry points into the content?
Do you know of any examples of a help system that provides users with many different entry points into the content?

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About Tom Johnson

Tom Johnson

I'm a technical writer based in the California San Francisco Bay area. In this blog, I write about topics related to technical communication — Swagger, agile, trends, learning, plain language, quick reference guides, tech comm careers, academics, and more. I'm interested in simplifying complexity, API documentation, visual communication, information architecture and findability, and more. If you're a technical writer of any kind (progressional, transitioning, student), be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.