Adobe Robohelp

Get new posts delivered straight to your inbox.

Subscriber count: 3,220

Adobe Robohelp

Examples of Help Systems that Provide Users with Multiple Entry Points?

May 13, 2011 • findability

In my Organizing Content series, I've been exploring the idea of adding metadata to help topics so you can sort them into different arrangements for different audiences. For example, you could add metadata tags such as "popular" or a specific role or a business goal and then provide entry points that arrange topics based on that metadata.

Since I'm presenting on this topic at the Summit, it would be nice to have a few examples of help systems that actually implement this idea. :) Despite my asking around, I can find none. I have a small system I'm creating for one of my projects, but it would be nice to point to a larger trend. Anyone have any examples of help systems with different entry points?

Any examples of a help system that provides users with many different entry points into the content?
Do you know of any examples of a help system that provides users with many different entry points into the content?


Get new posts delivered straight to your inbox.

Subscriber count: 3,220

About Tom Johnson

Tom Johnson

I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include technical writing, authoring and publishing tools, API documentation, tech comm trends, visual communication, technical writing career advice, information architecture and findability, developer documentation, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here.