Search results

Examples of Help Systems that Provide Users with Multiple Entry Points?

by Tom Johnson on May 13, 2011
categories: findability

In my Organizing Content series, I've been exploring the idea of adding metadata to help topics so you can sort them into different arrangements for different audiences. For example, you could add metadata tags such as "popular" or a specific role or a business goal and then provide entry points that arrange topics based on that metadata.

Since I'm presenting on this topic at the Summit, it would be nice to have a few examples of help systems that actually implement this idea. :) Despite my asking around, I can find none. I have a small system I'm creating for one of my projects, but it would be nice to point to a larger trend. Anyone have any examples of help systems with different entry points?

Any examples of a help system that provides users with many different entry points into the content?
Do you know of any examples of a help system that provides users with many different entry points into the content?

About Tom Johnson

Tom Johnson

I'm an API technical writer based in the Seattle area. On this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, AI, information architecture, content strategy, writing processes, plain language, tech comm careers, and more. Check out my API documentation course if you're looking for more info about documenting APIs. Or see my posts on AI and AI course section for more on the latest in AI and tech comm.

If you're a technical writer and want to keep on top of the latest trends in the tech comm, be sure to subscribe to email updates below. You can also learn more about me or contact me. Finally, note that the opinions I express on my blog are my own points of view, not that of my employer.