About two years ago, I started a series on findability because it was a topic that interested me. My goal was to write a book on the subject, moving post by post. Although I never have time to write a book, I could fathom sitting down to write a post each evening. I figured that any insightful, in-depth book would require me to write at least 100 posts on the topic. But somehow when I reached 50 posts, I came to a wall and couldn't see beyond it. I threw up my hands and decided the problem of findability in tech comm had no answer.
However, this topic of findability keeps poking up its head wherever I go. It's a topic that a great many people are interested in as well, since it sits at the heart of tech comm. When you think about it, the entire discipline of tech comm is about helping people find the answer they're looking for.
I want to return to the series and finish off the 100 posts. To recap, here are a few findability tips that came out of the previous posts. They are in no particular order:
Right now my posts are an ongoing brainstorm. They are a compilation of thoughts that don't necessarily cohere into any systematic approach toward creating findable help material.
I hope that the above miscellany of points might eventually be categorized into larger sections, such as the following:
Rather than creating a list, such as "50 ways to make your help more findable," I'd like to write a book that outlines a detailed approach, step-by-step, taking the reader from beginning to end to achieve findability.
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I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include the following technical communication topics: Swagger, agile, trends, learning, plain language, quick reference guides, tech comm careers, and certificate programs. I'm interested in information design, API documentation, visual communication, information architecture and findability, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.