I'm working on some slides for an upcoming presentation and wanted to post them here because they encapsulate a lot of my thoughts about organizing help content and findability. Let me know if you have feedback. I tried to create the slides as a storybook.
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I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include technical writing, authoring and publishing tools, API documentation, tech comm trends, visual communication, technical writing career advice, information architecture and findability, developer documentation, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here.