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Recording of my STC Sacramento presentation -- Why users can't find answers in help material

May 18, 2014 • podcasts

Berkeley recording podcast

A few months ago I gave a presentation to the STC Sacramento chapter on findability of help content.

Here's a link to the audio recording, slides, and other material:

Download MP3 (right-click, then Save Link As)

Why users can't find answers in help material -- STC Sacrament presentation from Tom Johnson

This presentation was similar to other presentations I gave on the same topic. However, since the presentation is highly interactive, the discussion varies quite a bit from presentation to presentation.

Note that there may be gaps of periodic silence during the presentation where someone is making a comment. The audience was pretty small (maybe 14 people?), so if you listen carefully, you can probably hear the comments. If not, I usually try to summarize what the commenter is saying.

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About Tom Johnson

Tom Johnson

I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include technical writing, authoring and publishing tools, API documentation, tech comm trends, visual communication, technical writing career advice, information architecture and findability, developer documentation, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here.