A few months ago I gave a presentation to the STC Sacramento chapter on findability of help content.
Here's a link to the audio recording, slides, and other material:
Download MP3 (right-click, then Save Link As)
This presentation was similar to other presentations I gave on the same topic. However, since the presentation is highly interactive, the discussion varies quite a bit from presentation to presentation.
Note that there may be gaps of periodic silence during the presentation where someone is making a comment. The audience was pretty small (maybe 14 people?), so if you listen carefully, you can probably hear the comments. If not, I usually try to summarize what the commenter is saying.
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I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include technical writing, authoring and publishing tools, API documentation, tech comm trends, visual communication, technical writing career advice, information architecture and findability, developer documentation, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.