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Information Development World and the Customer Experience -- A Podcast with Scott Abel and Val Swisher

Jun 18, 2014 • podcasts

Information Development World and the Customer Experience, a podcast with Scot Abel and Val Swisher

Length: 26 min.

Download MP3 (right-click and select Save As)

In this podcast, I talk with Scott Abel and Val Swisher, organizers for the Information Development World conference, about the technical writer's role in the customer experience. The customer experience is a major focus of the Information Development World conference.

information-development-world

The Information Development World conference will be held in San Jose, California on October 22-24, 2014.

Here are some of the topics we talk about in this podcast:

  • Details about the Information Development World conference
  • The customer experience focus for the conference
  • Reasons why the customer experience is sometimes poor
  • The technical writer's role and responsibility in relation to the customer experience
  • Approaching the customer experience with a unified content strategy
  • Workshops available at the conference
  • Reasons for organizing a new conference

For more information about Scott, see TheContentWrangler.com. For more information about Val Swisher, see ContentRules.com.

For more information about the conference, which sponsored this podcast, see informationdevelopmentworld.com.

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About Tom Johnson

Tom Johnson

I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include technical writing, authoring and publishing tools, API documentation, tech comm trends, visual communication, technical writing career advice, information architecture and findability, developer documentation, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here.