Length: 26 min.
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In this podcast, I talk with Scott Abel and Val Swisher, organizers for the Information Development World conference, about the technical writer's role in the customer experience. The customer experience is a major focus of the Information Development World conference.
The Information Development World conference will be held in San Jose, California on October 22-24, 2014.
Here are some of the topics we talk about in this podcast:
For more information about the conference, which sponsored this podcast, see informationdevelopmentworld.com.
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I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include technical writing, authoring and publishing tools, API documentation, tech comm trends, visual communication, technical writing career advice, information architecture and findability, developer documentation, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here.