Information Development World and the Customer Experience -- A Podcast with Scott Abel and Val Swisher
Length: 26 min.
Download MP3 (right-click and select Save As)
In this podcast, I talk with Scott Abel and Val Swisher, organizers for the Information Development World conference, about the technical writer's role in the customer experience. The customer experience is a major focus of the Information Development World conference.
The Information Development World conference will be held in San Jose, California on October 22-24, 2014.
Here are some of the topics we talk about in this podcast:
- Details about the Information Development World conference
- The customer experience focus for the conference
- Reasons why the customer experience is sometimes poor
- The technical writer's role and responsibility in relation to the customer experience
- Approaching the customer experience with a unified content strategy
- Workshops available at the conference
- Reasons for organizing a new conference
For more information about the conference, which sponsored this podcast, see informationdevelopmentworld.com.
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About Tom Johnson
I'm a technical writer based in the California San Francisco Bay area. In this blog, I write about topics related to technical communication — Swagger, agile, trends, learning, plain language, quick reference guides, tech comm careers, academics, and more. I'm interested in simplifying complexity, API documentation, visual communication, information architecture and findability, and more. If you're a technical writer of any kind (progressional, transitioning, student), be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.