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New article in Simplifying Complexity -- Ensuring information harmony in the larger documentation landscape

Mar 7, 2018 • simplifying-complexity

In the Simplifying Complexity section of my site, I published a new article about how to ensure information harmony across a larger documentation landscape, where other articles might contain similar themes and information. In the article, I dive into two factors that increase complexity in a system: specialization and interconnectedness. Relevant to documentation scenarios, when subject matter experts contribute specialized articles into a larger system without understanding how their individual article interacts with other information in the system, the result is often a redundant, contradictory, and ever-increasing jumble of content. In this article, I explore ways to solve this problem through better metadata, primarily evaluating tags and whether they can help identify all known instances of content. You can read the article here: Ensuring information harmony in the larger documentation landscape.

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About Tom Johnson

Tom Johnson

I'm a technical writer based in the California San Francisco Bay area. In this blog, I write about topics related to technical communication — Swagger, agile, trends, learning, plain language, quick reference guides, tech comm careers, academics, and more. I'm interested in simplifying complexity, API documentation, visual communication, information architecture and findability, and more. If you're a technical writer of any kind (progressional, transitioning, student), be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.