Category Archives: general

Technical writing internship in San Jose, California for summer 2015

If you’re a student interested in a technical writing internship that involves working at 41st Parameter/Experian in San Jose (working closely with me), then check out the posting here. Here’s the description: The Summer Internship Program gives students an opportunity to work at Experian’s Global Fraud & ID organization. Running from late May to August, Continue Reading »

Some thoughts on attending tcworld India 2015


I just spent the last week in Bangalore, India. The tcworld India 2015 conference took place on a Thursday and Friday, and I spent Saturday and Sunday exploring the city. This was an eye-opening trip for a number of reasons, and I wanted to capture some of my thoughts and experiences here and share them Continue Reading »

PDF still trumps browser-based help?


In the Skills and Technology Survey 2014 by WritersUA, it appears that PDF manuals are the most common deliverable: Support for manuals in the form of PDF (77%) is at the top of the list as the most valued technology component. Using PDF as a delivery format has become a staple in our documentation sets. Continue Reading »

Pushing content into any format with Jekyll

In the previous post, I talked about help APIs as a way to deliver help inside applications. In this post, I’ll explain how to push your help content into any format. Let’s say that you have three different channels where you want to push your help content. Channel one is an S3 bucket in Amazon Continue Reading »

How to create a help API


In my last post in this series, I talked about static site generators as a platform for help. In this post, I want to explore Help APIs, which is actually something in part enabled by static site generators. To put things in context, the web is sort of a giant API. Each browser functions as Continue Reading »

Piggybacking onto the innovation of the web

In the previous post in this series, I looked at the five major technological innovations of the past decade and asked how tech comm plugs into each of them. In this post, I want to explore ways to piggyback onto the innovation of the web. Challenges in hacking A few months back, I was exploring Continue Reading »

Microsoft and the last 5 great technological innovations


I recently came across an interesting article by Jason Calicanis called Microsoft is interesting again — very. It talks about why Microsoft has lost out on the last 5 major technical innovations, and how they are poised to make a comeback. Calicanis writes: Microsoft has been largely dead to Silicon Valley because for the past Continue Reading »