Category Archives: general

Some thoughts on attending tcworld India 2015

tcworldindia

I just spent the last week in Bangalore, India. The tcworld India 2015 conference took place on a Thursday and Friday, and I spent Saturday and Sunday exploring the city. This was an eye-opening trip for a number of reasons, and I wanted to capture some of my thoughts and experiences here and share them Continue Reading »

PDF still trumps browser-based help?

writersuathumbsurvey

In the Skills and Technology Survey 2014 by WritersUA, it appears that PDF manuals are the most common deliverable: Support for manuals in the form of PDF (77%) is at the top of the list as the most valued technology component. Using PDF as a delivery format has become a staple in our documentation sets. Continue Reading »

Pushing content into any format with Jekyll

In the previous post, I talked about help APIs as a way to deliver help inside applications. In this post, I’ll explain how to push your help content into any format. Let’s say that you have three different channels where you want to push your help content. Channel one is an S3 bucket in Amazon Continue Reading »

How to create a help API

tooltipdemothumb

In my last post in this series, I talked about static site generators as a platform for help. In this post, I want to explore Help APIs, which is actually something in part enabled by static site generators. To put things in context, the web is sort of a giant API. Each browser functions as Continue Reading »

Piggybacking onto the innovation of the web

In the previous post in this series, I looked at the five major technological innovations of the past decade and asked how tech comm plugs into each of them. In this post, I want to explore ways to piggyback onto the innovation of the web. Challenges in hacking A few months back, I was exploring Continue Reading »

Microsoft and the last 5 great technological innovations

microsoft

I recently came across an interesting article by Jason Calicanis called Microsoft is interesting again — very. It talks about why Microsoft has lost out on the last 5 major technical innovations, and how they are poised to make a comeback. Calicanis writes: Microsoft has been largely dead to Silicon Valley because for the past Continue Reading »

Interactive video workshop in San Jose this Saturday, 1-5pm

If you’re in the San Francisco Bay area and are interested in learning more about creating interactive video tutorials, check out the Best Practices when Creating Interactive Video Tutorials Workshop, sponsored by the STC-Silicon Valley chapter. The workshop will be held at the West Valley Branch Library, 1243 San Tomas Aquino Rd., San José, CA Continue Reading »