Category Archives: podcasts

Information Development World and the Customer Experience — A Podcast with Scott Abel and Val Swisher


Length: 26 min. Download MP3 (right-click and select Save As) In this podcast, I talk with Scott Abel and Val Swisher, organizers for the Information Development World conference, about the technical writer’s role in the customer experience. The customer experience is a major focus of the Information Development World conference. The Information Development World conference Continue Reading »

Introduction to API documentation: Interview with Scot Marvin


Length: 30 min. Download MP3 (right-click and select Save As) In this podcast, I talk with Scot Marvin, an API technical writer based in Oregon, about some introductory topics with API documentation. Topics covered in the podcast include the following: The prevalence of APIs 15 years ago compared to today The definition of an API Continue Reading »

Lessons learned as a novice API technical writer — Interview with Mary Linderman (podcast)


Length: 30 min. Download MP3 (right-click and select Save As) In this podcast, I talk with Mary Linderman, a technical writer in Chicago who has been doing API documentation for the past couple of years, about her experiences in the API documentation space. Mary recently wrote an article called “Lessons learned from a novice API Continue Reading »

Creating code samples for API/SDK documentation (webinar recording, slides, and audio)


Yesterday I gave a presentation to the soap! conference group on creating code samples. Here’s the video recording: And the slides: Here’s a link to the PowerPoint file: zip file | pptx file. And here’s just the audio. (Note that the audio here is crisper than the audio in the video.) Your browser does not Continue Reading »

Recording of my STC Sacramento presentation — Why users can’t find answers in help material


A few months ago I gave a presentation to the STC Sacramento chapter on findability of help content. The recording is available here: Your browser does not support the audio element. Download MP3 (right-click, then Save Link As) Here’s a link to the slides and other material: PowerPoint slides zip file | pptx | slideshare Continue Reading »

Videos and reflections from the 2014 Intelligent Content Conference


While at the Intelligent Content 2014 conference, I interviewed 10 different people about their presentation topics. In addition to this compilation post, I posted all of the interviews as separate posts (mainly to simplify linking). The list of interviewees include: Tobi Crabtree Val Swisher Noz Urbina Rahel Bailie Mark Baker Kyle Wiens Theresa Putkey Don Continue Reading »