Category Archives: visual communication

Recording and slides for “Why users can’t find answers in help” presentation to STC Silicon Valley


I gave a presentation titled “Why users can’t find answers in help” to the Silicon Valley STC chapter yesterday. As promised, here’s a recording of the presentation: Audio recording If you just want the audio, here it is: Your browser does not support the audio element. Download MP3 (right-click, then Save Link As) The audio Continue Reading »

Recording of “Video Tutorials for User Assistance” (UA Europe Presentation)


Download MP3 (right-click, then Save Link As) PowerPoint Slides PDF version This is an audio recording of a presentation I gave at UA Europe in June 2013. Here’s the description: Next to Google, YouTube is the second most popular search engine on the web. The popularity of video, especially for how-to scenarios, suggests that it Continue Reading »

Do We Need a New Approach to Help? Why Are Users So Apathetic Towards Help after 50 Years of Innovation?


I’ve spent the last few days at UA Europe in Manchester, England, where I was invited to speak. I’ll shortly post recordings of my presentations — one on findability, and one on video tutorials. Both are important topics. But there’s an even more important topic I haven’t addressed much: the content of help itself. Conferences Continue Reading »

Book Review: A Practical Guide to Designing with Data, by Brian Suda

A Practical Guide to Designing with Data (Five Simple Steps, 2010), by Brian Suda, is a thorough exploration of best practices for graphs and charts. It’s somewhat similar to Edward Tufte’s Visualizing Information in focus, and both have a shared antipathy toward “chart junk” in the effort to tell the story of data. Suda explains, Continue Reading »