This is a guest post by Cathy Wildhaber about her experience implementing a wiki in her department. Cathy is a technical writer in Kansas City. For the past 4 years, she has worked for a company that provides computer systems and services to financial organizations. Ever take a look at some slick wiki technology and Continue Reading »
Palimpsest: This is the future of technical communication. Sarah O’Keefe explores an ethical dilemma about including potentially dangerous information in documentation (even if it’s accurate). Her post made me reflect. Fortunately, I don’t document anything that has any impact on one’s life (except death by boredom in a meeting).
If you have a way of tagging or marking the good content you read online — such as adding it to a specific category on your blog, bookmarking it through Delicious, or putting the link on some other online site — send me the RSS feed for it, and I’ll add it to the Yahoo Continue Reading »
Secrecy versus openness in communication. Gerry McGovern makes an interesting comparison between Apple and Microsoft when it comes to secrecy and transparency. Although many people love Apple and find their applications simple to use, they are not a very transparent company at all. They maintain absolute secrecy until the day of release. Not so with Continue Reading »
Write Articles, Not Blog Postings (Jakob Nielsen’s Alertbox). I saw this link from Ivan Walsh. Jakob Nielsen argues that you should write long, in-depth articles on your blog rather than short posts that mostly link to other blogs. If you publish articles, you provide value to your readers and better establish your brand.