Last month I wrote a post about returning to normal, and as part of that return, I wanted to commute to work. Part of why I like the commute is because for the past decade, I'd been biking to work. That biking window provided me with a built-in time for daily exercise, and I also liked the space to wind up and wind down for the day. When I lived in California, I was fortunate enough to live next to a paved trail (following a canal) that took me 75% of the way to work; the remaining 25% was along a road with a bike shoulder, and only 5% on a treacherous road (which has since been fixed for cyclists). But biking to work from Renton to Seattle is a different problem to solve. In this post, I'll talk about strategies for the first mile (getting to the transit hub) and the last mile (getting from the transit endpoint to your actual destination). Even though this post will have specifics about my area, the same struggle likely exists for anyone trying to bike to work in any city.
I recently gave a keynote presentation at tcworld China 2021 on the topic of tech comm and marketing. This post provides a recording of the presentation, slides, and detailed notes for the presentation.
I added a new article in my API doc course called Ensuring documentation coverage with each software release. Getting a good handle on your release process -- such as understanding the cadence of releases, how features are tracked and tagged in different phases, and other checkpoints prior to the release signoff -- is central to thriving in any documentation role. Providing doc coverage for each release ensures you don't accrue documentation debt, and it boosts user satisfaction for the new features being released. This article adds to about a dozen other process-oriented articles in the processes and methodology section.
I recently added an article titled Processes for reporting status to business stakeholders to my API course. Sending documentation status reports can help foster trust and awareness with your business stakeholders. These stakeholders might be the core leadership within your organization or simply your management chain the next level up. Besides building visibility and relationships with these stakeholders, creating these status reports each month gives you a regular cadence for doc assessment and analysis, which is also helpful.
I recently gave a webinar to tekom Europe about product overviews and getting started tutorials. The recording and slides are below.
In Hashtag #TechComm: An Overview of Members, Networks, and Themes from 2016-2019, published in Technical Communication Journal (68.2 May 2021), Chris Lam identifies trends and themes in the tech comm field by looking 75,000+ tweets that used the hashtag #techcomm from 2016 to 2019. Previously, academics looked at job advertisements to identify trends, so this Twitter analysis for data provides a new approach to identifying trends.
I added two new sections in my API doc course exploring reasons for poor product overviews and sometimes absent getting started tutorials. I'm still adding to this section but wanted to share the current content. These are all first drafts that I hope to refine a bit with more imagery, proofreading, examples, and other detail, so if you have feedback, let me know in the comments. I'm trying to explore reasons why these two content types often fail or are weak. It's less of a best practices section and more like an analysis about causes.
Because it's NBA championship finals time, I thought it might be fun to write a basketball-themed post focusing on basketball strategies that succeeded or failed, and how any of these strategies might apply to technical writing. Beyond the specifics of any particular strategy, the larger application to tech comm is to simply formulate a strategy, to think strategically about how to "win" at technical writing. With that, let's jump into five basketball strategies.
In my experience writing documentation, at least two topics seem to be frequently neglected: product overviews and getting started tutorials. Not all the time — many companies also have great product overviews and excellent getting started tutorials. But I often have the misfortune of arriving at documentation portals and feeling lost, and I don't find much help in the product overview. If there's a getting started tutorial (not usually), my success rate for getting through it is low.
In this podcast, Fabrizio Ferri joins us for a discussion about adding both personal identity and personality to documentation. Why are the docs we write so often anonymous, and does that anonymity work against career progression? Are tech writers, typically introverts, averse to publicity, or does our industry not allow for it? And if you want to be a "personality" in the tech communications world, what do you do? How do you add personality constructively to your work without disrupting corporate brand and consistency?
Last week I wrote a post about ambiguous content and how one aspect of being a senior tech writer is taking on more ambiguous projects. In this post, I want to continue this thread on what it means to be a senior tech writer, or even a lead technical writer. But rather than exploring ambiguous content, senior/lead tech writers also have a lot more project/program management responsibilities as well. There are at least five key responsibilities I'll explore here: prioritizing work, defining doc strategies, organizing work among multiple writers, reviewing contributions, and reporting upward.
As the pandemic winds down in the US, I've been trying to get back to normal. I've been especially motivated to find this normal because I made both a job transition and a home relocation during the pandemic, so I don't have the context of what normal even looks and feels like. I can't "return to my workplace" because I'd never seen my new workplace. I don't dread the commute because I'd never made the commute (from my new home). Since moving to Renton, which is 30 minutes below Seattle, my experience has mostly been within the walls of our home and the green woods here. So for the past couple of weeks, I've set about experimenting with several ways to return to normal. In doing so, I've been surprised by how much I've forgotten.
Paligo is an online XML-based CCMS for authoring teams that are either looking to level up from help authoring tools to robust structured authoring and component content management, or for teams that want to escape the complexity and cost of their legacy CCMS. Paligo simplifies structured authoring with a visual interface that teams can access through an online portal. In this post, I explain Paligo's context within the CCMS landscape, how it's different from HAT tools, and why it's a documentation solution worth considering for both enterprises and small businesses.
A few months ago, I decided to start leaving reviews on Google Maps of nearly every place I visited. The result has made me feel more empowered.
As a senior technical writer, part of my job description is to focus on tackling "ambiguous" content, as opposed to more straightforward content that is more commonly assigned to non-senior technical writers. At first, I wasn't entirely sure what "ambiguous content" meant (that fuzziness is part of its definition), but this has come into focus more over the past few months. Here I'd like to describe what ambiguous content means, as it helps identify content that has characteristics I've encountered for years.
