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Latest Posts

Everything I needed to know about technical writing I learned in preschool...
Guest Post by Edgar Allan Poe: The Tell-Tale Project
Recording and slides for "Why users can't find answers in help" presentation to STC Silicon Valley
What to do with old manuals from products you own
My Upcoming Presentation at the STC Silicon Valley Chapter -- "Why Users Can't Find Answers to Their Questions in Help Content"
Learning How to Communicate Visually in Documentation00
How to Search Engine Optimize (SEO) Your Help Documentation
Narrative Workflow Topics: Helping Users Connect the Dots Among Topics
Reader Question: How do I create online help, how to guides, quick start tutorials, or video tutorials?
Recommended Article: APIs are delivering on their promise (SD Times: Software Development News)
Creating Good Content Requires Cross-Department Collaboration
Sticking with Obvious Information Versus Creating Information that Users Need
Subheadings: Perhaps the Most Useful Technique in Technical Writing
Examples Are a Primary Way That Complicated Concepts Become Clear
Interactive Poll: Why Can't Users Find Answers to Their Questions in Help?

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