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Latest Posts

Collapsible header sections -- more problematic than helpful
TC Camp Unconference in San Jose, Calif. on January 25, 2014
Making website banner ads more visible
Is Atlassian Marginalizing Confluence Power Users? Guest Post by Steve Goldberg
A bucket list for a career in tech comm?
Questions from readers: How to organize reviews, and whether a dedicated editor is worthwhile
A few things tech writers frequently say: Videos tedious, topics best when short, people just use Google, and more
The Bug Badge
Balancing new and familiar: Avoiding the Groundhog day syndrome
Imperfect content and the difficulty of writing video scripts
Everything I needed to know about technical writing I learned in preschool...
Guest Post by Edgar Allan Poe: The Tell-Tale Project
Recording and slides for "Why users can't find answers in help" presentation to STC Silicon Valley
What to do with old manuals from products you own
My Upcoming Presentation at the STC Silicon Valley Chapter -- "Why Users Can't Find Answers to Their Questions in Help Content"

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