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Latest Posts

Faceted Search and Query Reformulation
On Metadata and Help Content
Moving Beyond the TOC in Organizing Help Content -- Illustrated Edition
What Does Content Re-Use Look Like in a Web CMS?
Is Structured Authoring (like DITA) a Good Fit for Publishing on a Website?
Why Long Topics Are Better for the User
Do Short Topics Make Information More Findable?
Does Merging Support Content with Documentation Increase Findability?
What makes Basketball Fun? Gamifying Exercise
Does DITA Encourage Authors to Fragment Information into a Million Little Pieces?
How Do You Teach New Users Programming?
How Can a Technical Writer Develop a Love of Programming Code?
How Do You Gamify Writing?
Why Do People Rank High on the MindTouch #Techcomm Influencer Report?
Why Does Content Become Disorganized?

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