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Latest Posts

Adding Syntax Highlighting to Code Examples Online and in Microsoft Word
Sample Expand and Collapse Code with Twisting Buttons
Evaluating the Usability of Collapsible Sections (or jQuery's Content Toggle)
Avoiding Quadrant Four
How to Organize Page-Level Content
Gamifying Chores
What I Learned in Searching for a Job
Moving to California and Starting a New Job
Two Competing Help Models: One-Stop Shopping or Specialized Stores?
Single Sourcing and Redundancy
How to Get Programmers to Change User Interfaces
Four Less Common Types of Technical Writers Companies Are Looking For
Import DITA Webhelp Output into WordPress
Single Sourcing Screen Captures to Print, Online, and Mobile Using Flare and Capture
Looking at Search Analytics to Improve Help Content

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