Alice Jane Emanuel has an interesting post that details her methods for measuring the quality of documentation. The post consists of notes from a webinar she gave on the subject. Alice writes, … I have never seen anything like what I envisage in my head, which closes the argument by creating a weight or optimal rating for each necessary element in the technical communication being … more »

The other week Jane and I met with our daughter’s teacher for a regular parent-teacher conference. Sally is in third grade but reads books beyond her level. She’s read the entire Harry Potter series. She raced through the Percy Jackson books, and will read about anything with a horse in it. The last Jazz game I took Sally to, we stopped off at Barnes and … more »

Working in technology, I spend a good amount of my time troubleshooting. When things go wrong, I’ve learned a few tips and techniques: Compare line by line against a working model List all the components and how they work together Challenge every assumption Reboot or reinstall Google the error messages you see Site-search key sites Come back to it later Contact an expert Post the … more »