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Why Help Should Look Like a Website

August 10th, 2009 | Comments Off

I like Ben’s point here — that if users search the web for help more than they search an application’s help file for help, perhaps we should dress up our help to look more like the web. Lots of comments on this post.

Gryphon Mountain Journals » Blog Archive » Results of a Study about Online Experience

November 14th, 2008 | Comments Off

Results of a Study about Online Experience — Gryphon Mountain Journals