In my writing role at work , I occasionally post updates on behalf of our IT organization to various social media channels, such as Twitter, Facebook, Google Plus, our blog, and a user forum. Most of my activity on these social media channels is sparse and sporadic — a few minutes on an occasional hour. However, lately I’ve felt that we aren’t tapping into social … more »

In my last post, The Technical Writer as an Outsider, I argued that being an outsider to a project gives you a valuable perspective about the gaps, problems, inconsistencies, and other issues in an interface, so you can do a better job documenting it for other outsiders. After writing the post, I tried to embrace the outsider mindset and hunker down at my desk to … more »

Lessons in interface design from Apple by Communications from DMN.