I’ve been reading Sarah Maddox’s new book, Confluence, Tech Comm, Chocolate, and have been impressed. I enjoy the energy and speed in Sarah’s writing. If you’ve read her blog before, her book has the same tone. This is not a book review, because I’m not yet finished with the book. But it doesn’t take too many pages to come to some realizations worth noting. My … more »

My colleagues and I were talking the other day about where we’re going to publish some help content. The scenario we’re addressing is a project that will be translated into 38 separate languages. Additionally, there are 28 roles for the system. This means there would potentially be 1,064 outputs (38 x 28), assuming help is to be specific to each user’s language and role. This is a … more »

For the next 12 days, I’m coordinating with various companies to give away a product a day, as part of a 12 Days of Christmas in June theme. This is an opportunity to try out new software that may be new to you, for companies to receive a bit of promotion, and to kick off the blog fun that will last all summer long. Here’s … more »

For a blog about the latest trends in technical communication, I’ve been conspicuously silent about DITA, the XML standard for technical documentation that is rapidly becoming the norm in the industry. Tonight I realized that I need to examine more closely where I stand on DITA. Several events prompted this. At my work we have a small authoring group that is tool independent. I use … more »

Author-it launched a blog today. You can view it at http://author-it.com/blog. I had a sneak peek of the blog about a week ago and contacted Kathy Howes for an interview about it. The questions I asked her are below. Why did you decide to start a corporate blog? We see blogging as an essential part of an organization’s content strategy, and a great opportunity to … more »