Tag Archives: best practices

10 Quick Tips for Project Managers about Help Content

As a follow-up to my last post, When Help Content Is Forgotten, my colleague pointed out that having a set of agreed-upon best practices for technical writers is one of the first steps in establishing traction with project managers. Otherwise, project managers can resist or dismiss a technical writer’s recommendations as subjective opinion. In an Continue Reading »

The Myth of Simplicity and Complexity in Help Authoring

After my last post in which I criticized WordPress for not hiring a technical writer to make their documentation simpler and more accessible, two things dawned on me. First, I’m an idiot for not recognizing an opportunity when it presents itself. I should write a comprehensive help file on WordPress and sell it. I’ll work Continue Reading »