Jane recently changed her voicemail message to the following: [Audio clip: view full post to listen] (20 second voicemail) I nearly choked while laughing the first time I heard this. What she says is true. I usually end up listening to her voicemail messages for her. The proliferation of communication formats provides more possibilities for how we communicate. With all these format possibilities, we need … more »

TwitterBerry [User Review]

Through a very fortunate circumstance, I was recently admitted to the ever-growing community of BlackBerry users. Owning a BlackBerry is a wonderful feeling — it’s like having the Internet in your pocket, wherever you go. At any point in time, you can check your mail (both work and gmail), read your feeds, check your calendar, instant message someone, navigate yourself on a map, check the weather, glance at the … more »

A week ago I read a flattering comment in one of Heidi’s posts. She says Intercom articles would be more enjoyable distributed as blog posts, and then adds that good blog posts are just as good as Intercom articles. Heidi writes: The thing about Intercom is that I think that these articles could all be blog posts. It would be a lot handier to read … more »

Here’s my list of the Top 10 Workspace Configurations for technical writers. (By “workspace configuration,” I mean the characteristics of your work environment that make you most productive and happy.) Dual Monitors. Allows you to put the application you’re documenting on one screen, your authoring tool on the other. No more scrunched windows or frustrations with constantly maximizing and minimizing your screens. Laptop with docking … more »