[Audio clip: view full post to listen] Download MP3 Length: 40 min. Last week I gave a presentation to BYU Idaho students entitled 7 Steps to Getting a Job in Technical Writing. This is a recording of my presentation. You may remember a lengthy post I wrote on this same subject, 7 steps to getting a job in technical writing, as well. Although getting a … more »

Giovanni from Italy asks the following about SharePoint: I am assisting a colleague with a complete overhaul of an existing Help system. It is in RoboHelp, but has legacy topics that have to be maintained in Word. The Help is for call center and business office employees regarding the proprietary, in-house computer program. We recently got SharePoint, and I would like to know your thoughts … more »

Inauguration: The White House Gets a Blog

Help in a Movable Type Blog Format — Jing Help Center

Ever since I came back from Doc Train West and had my epiphany about the transformative, empowering nature of user knowledge with the tech writer role, I’ve wanted to build stronger connections with my users. Having extensive knowledge of user behavior can make you a valuable asset on any project team, allowing you to deliver key advice on application design and development. Additionally, as in … more »

Technical writing careers are often a mystery to those on the outside. What do technical writing jobs involve? What is the industry like? What is the career path of a technical writer, and what challenges do technical writers face? Carmen, a student in a technical management program, found me by searching for “technical writers” on Yahoo.com. Fulfilling an assignment in a Career Development course to … more »