It’s been about 9 days since my last post, and yesterday my colleague leaned over and asked why I hadn’t been posting — was something wrong? He himself has been working on a novel, so he hasn’t posted anything for a month. No, nothing is wrong. I always chuckle when I see blog posts in which people apologize for not posting on their blog, or … more »

If you want to be able to sort information by various classification schemes, such as by most popular, or by role, or by problem, your content has to be chunked in a granular enough way to facilitate the various means of sorting. Consider a work that is one large book, with no chunks at all. In that case, it would be impossible to sort anything, … more »

Everyone knows it’s a good practice to chunk your help material into discrete topics, but how granular should you chunk it? Take a look at this Microsoft Word 2007 help topic on inserting headers and footers. Although inserting headers and footers is the main task, the topic really has 11 related tasks: Insert the same header or footer on each page Make the first page … more »