Tag Archives: community

Update on the Search for Enterprise Authoring

It’s been a couple of weeks since I posted about my team’s search for an enterprise authoring strategy. So far, we’re just as split as ever about the problem. It seems that you can go four separate routes: DITA, HAT, Web, or Wiki. Here are some of the paths and difficulties we’re encountering. DITA DITA Continue Reading »

Do community efforts work?

Some of my projects include community-involved documentation. When you work for a church, it’s not hard to find dedicated members willing and committed to sacrificing a few hours for a higher cause. To harness community efforts, I gathered up a large pool of volunteer names and formed a listserv. I communicated project needs with the Continue Reading »

The Role of the Gatekeeper

Sarah O’Keefe’s guest post — The Role of the Gatekeeper is Changing — on Peg Mulligan’s blog is interesting. Sarah writes, The Internet is removing the traditional gatekeepers for content. This may seem obvious, but its implications in my life have been profound. I majored in English and then earned an MFA in creative writing. Continue Reading »

Together or Apart: Collaboration Models for Technical Writing

Today I spent a rather lonely day writing documentation. I had one team meeting, during which our team gathered for what seemed like a brief second. We then departed back to our respective portfolios, most of us working alone and in solitude toward some distant documentation goal.

Fragmented Communities and the Chapter/SIG Web Site Problem

Recently Will Sansbury and I gave a webinar to STC community leaders on chapter and SIG websites. Rather than giving a static, one-way presentation about theoretical concepts with web design, or boring people with technical details they probably didn’t care about, we held the webinar more like a design review workshop, not too different from Continue Reading »

Design Reviews and Posting Without Answers

Recently our technical writing team at work (Information Strategies and Design) started holding regular design reviews. The review sessions are patterned after meetings that our interaction designers hold regularly, in which they get together and critique each others designs and approaches toward user interfaces. In our design review sessions, a couple of members from our Continue Reading »

A Few Surprises in Using a Wiki for Documentation

Recently I’ve been working on a simple calendar project that uses a wiki for documentation. Although I’ve heard a lot about using wikis for documentation, and have even used them in the past, I ran into a few surprises this time.

How Do Blogs and Wikis Fit Together?

Although many people put blogs and wikis in the same social media category, blogs and wikis are actually quite different. Blogs are individually authored mini-magazines or journals where one author (or sometimes a small authoring group) crank out article after article (or entry after entry) usually with a common theme. After each article is published, Continue Reading »