This past year I learned a few things. As I approach 2012, I’d like to note what 2011 taught me: Writing documentation in a wiki suits me for the same reasons I enjoy interacting on the web. The web is interactive, alive, dynamic, collaborative, fresh, and unlimited in potential. A wiki, being online, allows me to partake in the same game-like, community-rich environment that I … more »

Corporate blogs suffer from an almost insurmountable paradox: you can write something interesting to readers, but it will make your company uncomfortable. You can write something that will make your company comfortable, but it won’t be interesting to readers. The corporate blogger has a difficult decision to face. Do you want to gain an audience, build relationships with readers, and strike a cord of authenticity … more »

This is a guest post by Cathy Wildhaber about her experience implementing a wiki in her department. Cathy is a technical writer in Kansas City. For the past 4 years, she has worked for a company that provides computer systems and services to financial organizations. Ever take a look at some slick wiki technology and think “Wow, that’s really cool…I want one”? I did, and … more »

Company blogging 101