I recently attended Confab in Minneapolis. I was one of about 5 technical writers among the 650 attendees, which is why I found it surprising to hear Kristina Halverson say, We can learn a lot from tech comm. Let me repeat that. We can learn a lot from tech comm. I felt pleased to hear this shout-out to my profession, and then tried to unpack exactly … more »

In The Back of the Napkin, Dan Roam explains that drawing pictures can help you solve problems. He says the first rule is to “collect everything possible up front” (p.58). After collecting all your information, you then “lay it all out where you can look at it” (p. 61). By laying out all the information, you can grasp the whole of it, make connections between … more »