Tag Archives: dan roam

Confab 2012: Thoughts and Reactions

May 19, 2012   »   11 Replies

I recently attended Confab in Minneapolis. I was one of about 5 technical writers among the 650 attendees, which is why I found it surprising to hear Erin Kissane say, We can learn a lot from tech comm. Let me repeat that. We can learn a lot from tech comm. I felt pleased to hear this Continue Reading »

Starting Points with Quick Reference Guides: Gathering Before Designing

May 14, 2009   »   6 Replies

In The Back of the Napkin, Dan Roam explains that drawing pictures can help you solve problems. He says the first rule is to “collect everything possible up front” (p.58). After collecting all your information, you then “lay it all out where you can look at it” (p. 61). By laying out all the information, Continue Reading »