Subscribe by

WordPress Consulting

Podcasts Book Reviews

Recent Comments

Vinish Garg: Ellis, I can understand that platforms such as WordPress can help automate certain features (with... (23)
Ellis Pratt: There are a number of companies that use WordPress, but I know of a few where the content... (23)
Vinish Garg: Tom My technical writing assignments have largely been exclusively for end-users, so I have never... (23)
Chronos Media: Wish I could make it to events like this, one of the down sides of living on the isolated island... (1)
Ellis Pratt: Tom you need to check your comment Spam filter – it’s letting through a lot of spam.... (23)

Archives

Archive for doctrain

Highlights from Doctrain East 2008 — Simplifying Complexity

December 5th, 2008 | Comments Off

Highlights from Doctrain East 2008 — Simplifying Complexity

Changing the Rules of the Game for the Benefit of the User

May 8th, 2008 | 5 Comments »

Presenter: Joe Sokohl (http://sokohl.com) Conference: Doc Train West 2008 In this presentation, Joe Sokohl talks about gathering user research prior to designing and implementing your help deliverables. Breaking the Rules First you have to get to know the user by talking directly to real users doing real work in actual contexts. Interview real people doing real activities. “Don’t speculate, don’t argue. Observe” (Don Norman). Everything … more »