Recently I’ve been playing more of a blogger role at my job, doing more user awareness than user education. This will only increase during the coming months, and if I do a good job, I might finally show the importance of this neglected role. Part of the reason we’re doing more user awareness is because we’ve suddenly published dozens of new websites, tools, and other … more »

Not having grown up in Utah, when it snows, my first instinct isn’t to start shoveling my driveway. So when it snowed last week, I let the snow pile up in the driveway and assumed it would eventually melt. But it didn’t melt. Several days later, it still didn’t melt. And then it snowed again. In the course of a week, we had driven over … more »