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    Archive for encyclopedias

    Users Read Help Manuals Like an Encyclopedia, Not a Novel

    September 19th, 2008 | 4 Comments »

    On Linkedin, I’ve been reading an excellent thread of answers to the question, “Do you read user manuals?” Of the 50 people who answered, the resounding response is No, I don’t read the manual. I try to figure out the application on my own. I only turn to the manual when I get stuck and can’t figure out a feature. Or I turn to the … more »