In this ongoing series on organizing content, we’ve shifted from organizing help outside the interface to organizing help inside the interface. Moving help inside the interface has many advantages, and there are plenty of best practices for style and format. But the biggest shift in perspective, which I argued in my last post, is to stop differentiating between the interface and the help content. The … more »

Sometimes the audience for my help consists of seniors in the range of 60 to 85 years old. The other night I attended an orientation session with users to introduce them to a new application we were releasing. As part of the orientation, I observed first-hand the challenges that seniors have with computers. Here are a few user interface problems: