Tag Archives: featured

100 Rejected Summit Proposals

The call for STC Summit proposals is now open. Below are 100 Summit ridiculous proposals that were rejected in the past. They may be helpful as you prepare your own submission. 100 Mistakes I Made During My First Hour as a Technical Writer Technical Writer Versus Technical Communicator Versus Technical Author: Who Are We? Who Continue Reading »

Best Practices for Writing Interface Text [Organizing Content #24]

In this ongoing series on organizing content, we’ve shifted from organizing help outside the interface to organizing help inside the interface. Moving help inside the interface has many advantages, and there are plenty of best practices for style and format. But the biggest shift in perspective, which I argued in my last post, is to Continue Reading »

Editorial Strategies and Mind Games

This week, after Mindtouch released its top 25 elite blogger list, most of the tech comm blogosphere was taking bows and saying congratulations and writing posts that began I’m-so-honored and wow-what-can-I-say. These posts started to make me feel a little ill, because I suppose I enjoy reading more about suffering than success, but that’s beside Continue Reading »

Relying on the Wisdom of the Crowds with Help Authoring [Organizing Content #20]

The most compelling idea from emergence, which I explained in my previous post, is the surprising wisdom of the crowd. The guesses of 800 people about the weight of an ox at the county fair averaged out to be just one pound from the actual ox’s weight. The wisdom-of-the-crowds idea is revolutionary. Traditionally “the masses” Continue Reading »


About a month ago, I was talking with some of my friends at church when my wife Jane came into the room crying and asking where Kevin was. I wasn’t sure what happened, but I soon found out. Jane had been substituting in Primary, a class for children. During a game where everyone gets to Continue Reading »

Separating Basic from Advanced Topics: How Twitter Organizes Their Help [Organizing Content #18]

When you click Twitter’s help link, the help content is divided into three categories: Twitter Basics Something’s Not Working Report a Violation This division suggests a mental pattern about how people use help. You have the newbie group. These people are new to Twitter and need a grounding in the basics, such as what an Continue Reading »