In this video interview, I ask Saul Carliner to give practical tips for handling some of the toughest situations that technical communication managers face, including firing, metrics, frank conversations with underperforming employees, and more. Saul gave a two-day workshop at the STC Summit for technical communication managers.

[Audio clip: view full post to listen] Download MP3 (to download, right-click and select Save Target As) Length: 35 min. Richard Hamilton is the author of Managing Writers: A Real World Guide to Managing Technical Documentation. His book, published in 2009, is one of the few books written specifically for managers that addresses the diversity of issues that managers face today – everything from hiring … more »