Lately I’ve been reading Scott Berkun’s The Myths of Innovation. A passage about the methods for innovation jumped out at me. Berkun writes, Many innovations start in the same way as mentioned previously [from dedicated problem solvers], but an unexpected opportunity emerges and is pursued midway through the work (p. 41). In other words, while people are pursuing one direction, they encounter a surprise that … more »

[Audio clip: view full post to listen] Download MP3 Duration: 27 min. In this podcast, I talk with Bill Albing, founder of KeyContent.org, about the impact of social media on technical communication. Bill talks about different ways social media helps audiences interconnect and interact. Good social media technologies enable professionals to collaborate easily, without being encumbered by complicated technology or even burdened by managing and … more »