A while ago I was gathering feedback on different tech comm deliverables. I asked a user if she preferred videos or written material when learning software. I thought she would immediately say “videos,” but it was a toss up for her. In her mind, videos involved long stretches of narration that included sitting passively at her computer, waiting for the narrator to get to her … more »

This is the second post in my 7 Deadly Sins of Blogging series. My version of the seven deadly sins of blogging are as follows: being fake, irrelevant, boring, unreadable, irresponsible, unfindable, and inattentive. A few years ago, I was talking with a guy named Clyde about blogging. He wasn’t sure what topic he wanted to write about, and I encouraged him to pick a … more »

Last week I discovered a technique for increasing productivity at work. It’s so simple it’s almost funny, but it is working. I tore up an index card into 10 little squares, numbering them one through ten. In the morning, before I launch into the work of the day, I write down the top ten tasks I want to accomplish for that day. As I finish … more »

[Audio clip: view full post to listen] Download MP3 Length: 50 min. This podcast is a recording of the Blogging, Podcasting, and Screencasting presentation that I gave to the TransAlpine conference in Vienna in June 2009. In the presentation, I explore what well-known bloggers, podcasters, and screencasters do to inspire readers to become devoted followers rather than just casual subscribers. Devoted followers stay updated with … more »

Last month I was selected as the Personal Branding Winner of the month from Jason Alba’s Jibber Jobber site. I met Jason Alba at Podcamp SLC last month and enjoyed his easy-going, confident style. He said I should be charging $250 an hour for WordPress consulting, not $75. Jason’s site, Jibber Jobber, is one of the most successful career sites for job seekers and career … more »

The last podcast I recorded, on “Make Your Help Indispensable, Safeguard Your Job,” with Mike Hughes, was so full of good information about how to make your help more valuable and user-friendly that I couldn’t help but write up notes on it. Here’s a list of the ten things I learned from my last podcast: 1. Make your help a mile wide and thirty seconds … more »