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    Archive for frustration

    Emotional States of Computer Users in Times of Frustration

    March 2nd, 2009 | 16 Comments »

    The other day I came home to find Jane rather frustrated at the computer. She’d just ordered $40 worth of books from Half.com, but realized — two weeks after completing the order — that they were sent to an old email address with an unknown shipping address. The half.com address was apparently a Windows Live ID, but she couldn’t remember any login information about it, … more »


    IT Author Podcast — Two Podcasts on Flare, One on the Making of a Technical Writer, and a Dogcast on User Psychology

    November 12th, 2007 | 2 Comments »

    I listened to Alistair Christie’s IT Author podcast the other day online and then later driving home from work. Alistair is based in Scotland and has one of the most enjoyable podcasts on technical communication around. If you listen to podcasts, add his podcast to your feed.  His latest episodes are as follows: In Flare: the good stuff, he explains the features of Flare that … more »