The other day I came home to find Jane rather frustrated at the computer. She’d just ordered $40 worth of books from Half.com, but realized — two weeks after completing the order — that they were sent to an old email address with an unknown shipping address. The half.com address was apparently a Windows Live ID, but she couldn’t remember any login information about it, … more »

I listened to Alistair Christie’s IT Author podcast the other day online and then later driving home from work. Alistair is based in Scotland and has one of the most enjoyable podcasts on technical communication around. If you listen to podcasts, add his podcast to your feed.  His latest episodes are as follows: In Flare: the good stuff, he explains the features of Flare that … more »