In one of Alistair Christie’s recent podcasts, he interviews his 70-year-old mother about how she uses computers. Although they cover many topics in the interview, her tech guilt is the most salient part of the discussion. She blames herself for not understanding how to work computers and navigate websites. When she can’t locate certain features on an interface (for example, Paypal), her first inclination isn’t … more »

Today should have been a day of great excitement, almost like a coronation. Having struggled with a 175 page user manual for several months, I finally finished a first draft. Today I met with the client, alongside the senior project manager, the project manager, and a few others to present the sacred document, with the words “Reference Manual” on the front. I say it should … more »