[Audio clip: view full post to listen] Download MP3 Length: 38 min. In his controversial post, The Myth of Single Sourcing, Michael Hiatt explains: Single-source publishing is a zombie idea that revives itself periodically and refuses to stay dead. Its zombie supporters chant its purported benefits as a “write once, publish to many” promise and ploddingly follow it as their ultimate goal for mechanized authoring and machine … more »

Recently I’ve been working on a simple calendar project that uses a wiki for documentation. Although I’ve heard a lot about using wikis for documentation, and have even used them in the past, I ran into a few surprises this time.

User Assistance: Get your head in the cloud. A great description of how fee-based software (SaaS) changes the priorities for help authors.

In a previous post, I mentioned my desire to use SharePoint as a help authoring platform because it provides a Web 2.0 experience that is company-sanctioned. SharePoint not only has blogs, wikis, and RSS feeds, but also integrates with Active Directory, Outlook 2007, and has integrated search across all content. However, the more I tried to use SharePoint as a help authoring tool, the more problems I ran … more »